Shipping Policy – BoldFashCiteino

Effective Date: January 7, 2025

At BoldFashCiteino, we strive to provide our customers with fast and reliable shipping for all of our musical instrument products. Please review our shipping policy, which outlines the terms and conditions for shipping orders placed on our website.

1. Shipping Locations

We currently ship to United States addresses only. We do not offer international shipping at this time. If you are located outside the United States and wish to place an order, please contact our customer service team for further assistance.

2. Shipping Methods

We offer several shipping methods to accommodate different needs. Shipping options will be available at checkout based on your shipping address and the weight of your order. Available shipping methods include:

  • Standard Shipping
  • Expedited Shipping
  • 2-Day Shipping
  • Overnight Shipping (where available)

Shipping fees are calculated based on the shipping method chosen, the weight and size of your order, and your shipping address.

3. Processing Time

  • Order Processing: Once you place an order, we process it as quickly as possible. Orders are generally processed within 1-2 business days from the time of purchase.
  • Weekend Orders: Orders placed on weekends or holidays will be processed on the next business day.

4. Shipping Timeframes

  • Standard Shipping: Delivery time typically ranges from 5-7 business days depending on your location.
  • Expedited Shipping: Delivery time typically ranges from 2-4 business days.
  • 2-Day Shipping: Your order will arrive in 2 business days from the day it is shipped (only available for certain locations).
  • Overnight Shipping: Your order will arrive on the next business day if placed before the cutoff time (only available for certain locations).

Please note that shipping timeframes are estimates and may vary depending on the carrier, weather, and other unforeseen circumstances.

5. Shipping Fees

Shipping fees are calculated based on the shipping method selected and the delivery address. You can view the shipping fees at checkout before completing your purchase.

  • Free Shipping: We occasionally offer promotions with free shipping. Any such promotions will be indicated on the website or during checkout.

6. Order Tracking

Once your order has been shipped, we will send you a shipping confirmation email with a tracking number. You can use this tracking number to monitor your package’s journey until it arrives at your address.

If you have any issues tracking your order or have any questions about the delivery status, please feel free to contact our customer service team.

7. Shipping Address

  • Please ensure that your shipping address is accurate and complete. We are not responsible for any delays or issues that result from incorrect or incomplete address information provided.
  • Address Changes: Once your order is processed, we cannot change the shipping address. If there is an error with your address, please contact our customer service team as soon as possible before the order is shipped.

8. Shipping Delays

While we strive to ensure timely delivery, shipping delays may occur due to factors beyond our control, such as:

  • Weather conditions
  • High order volumes (e.g., during holidays)
  • Shipping carrier delays

In the event of any delays, we will do our best to keep you informed about the status of your shipment.

9. Damaged or Lost Items

If your order is damaged during shipping or if you experience any issues with delivery, please contact our customer service team immediately. We will work with you and the carrier to resolve the issue.

In the case of lost items, we will file a claim with the shipping carrier and assist you in locating your package.

10. Customer Service

If you have any questions or concerns about shipping or need assistance with tracking, please reach out to us:

We are here to help and ensure that your experience with BoldFashCiteino is smooth and satisfying.

Thank you for choosing BoldFashCiteino for your musical instrument needs!