Sales Policy – BoldFashCiteino

Effective Date: January 7, 2025

At BoldFashCiteino, we are dedicated to offering high-quality musical instruments and accessories to our customers. Our sales policy outlines the terms and conditions under which we operate, ensuring a smooth and transparent shopping experience.

1. Order Process

  • Placing an Order:

    • By placing an order on our website, you are agreeing to purchase products from BoldFashCiteino.
    • You must provide accurate and complete information during the checkout process, including billing details and shipping addresses.

  • Order Confirmation:

    • After placing your order, you will receive an email confirmation with the details of your purchase.
    • Please review your order carefully to ensure all information is correct. If you notice any errors, contact us immediately.

  • Order Acceptance:

    • Your order will only be considered accepted once we have processed and shipped it. We reserve the right to refuse or cancel an order if there are issues with payment, availability of products, or any other concern that may affect the fulfillment of the order.

2. Product Availability

  • Stock Availability:

    • While we strive to ensure that all products listed on our website are in stock, availability is subject to change. If an item is out of stock or discontinued, we will notify you as soon as possible and offer alternatives or a refund.

  • Pre-Orders:

    • For items available for pre-order, the estimated shipping date will be provided. You will not be charged until the item is ready for shipment.

3. Pricing and Payment

  • Pricing:

    • All prices are listed in USD and are subject to change without notice. Prices are final at the time of purchase.
    • The total price of your order will include applicable taxes, shipping fees, and any promotional discounts, which will be clearly displayed at checkout.

  • Payment Methods:

    • We accept a variety of payment methods, including credit cards, debit cards, and other secure online payment systems (PayPal, etc.). You will be charged for the total amount of your order at the time of purchase.

  • Sales Tax:

    • Sales tax will be applied to orders based on the shipping address and local tax laws. The exact amount will be displayed during checkout.

4. Shipping and Delivery

  • Shipping Methods:

    • We offer various shipping methods based on your location and preferences. Shipping costs will be calculated at checkout.

  • Shipping Time:

    • Estimated delivery times will be provided at checkout based on the shipping method selected. Shipping times may vary depending on the destination, product availability, and external factors.

  • Shipping Address:

    • Please ensure that the shipping address provided is accurate. We are not responsible for lost or delayed shipments due to incorrect or incomplete addresses.

  • Shipping Restrictions:

    • Some products may have shipping restrictions based on location. If we are unable to ship an item to your address, we will notify you promptly.

5. Order Cancellations

  • Canceling an Order:

    • You may cancel your order as long as it has not been processed or shipped. Once the order is shipped, it is subject to our return policy.

  • Cancellation Fees:

    • In the event of an order cancellation after processing, a cancellation fee may apply, depending on the stage of fulfillment.

6. Returns and Refunds

  • Returns:

    • If you are not satisfied with your purchase, we offer returns within 30 days of receipt, subject to our return policy. Please review the Refund and Returns Policy for detailed instructions.

  • Refunds:

    • Refunds will be processed once returned items are inspected and confirmed to be in their original condition. Refunds will be issued to the original payment method used at checkout.

7. Promotions and Discounts

  • Discounts:
    • From time to time, we may offer promotional discounts, sales, or coupon codes. These offers may be subject to specific terms and conditions and may not be combined with other promotions.
  • Expiration:
    • Promotions and discounts are valid for a limited time only and are subject to change or expiration without notice.

8. Customer Responsibilities

  • Accurate Information:

    • You are responsible for providing accurate and complete information when placing an order. Incorrect or incomplete information may delay your order or result in errors.

  • Receiving Your Order:

    • It is your responsibility to track and receive your order. If you miss a delivery or fail to pick up your order, please contact the carrier for resolution.

9. Limitation of Liability

  • Limitation of Damages:
    • In the event of a dispute, BoldFashCiteino’s liability is limited to the amount paid for the products in question. We are not liable for indirect, incidental, or consequential damages.

10. Changes to Sales Policy

  • Policy Updates:
    • We may update or modify this sales policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

For any questions or concerns regarding our sales policy, please contact us:

Thank you for choosing BoldFashCiteino. We are committed to delivering excellent customer service and high-quality musical instruments to enhance your musical journey.