Refund and Returns Policy – BoldFashCiteino

Effective Date: January 7, 2025

At BoldFashCiteino, we strive to provide our customers with high-quality musical instruments and accessories. However, if you are not satisfied with your purchase, we have a refund and returns policy in place to ensure that your experience is smooth and hassle-free.

1. Returns

  • Eligibility for Return:

    • We accept returns on items within 30 days from the date of purchase.
    • The item must be in its original condition, unused, and with all tags, packaging, and accessories intact.
    • Certain products, such as custom-made or personalized items, may not be eligible for return. Please review the specific product description for more details.

  • How to Return:

    • To initiate a return, please contact our customer service team at info@boldfashciteino.com or call (616) 205-4408. You will need to provide your order number and details about the product.
    • After receiving your return authorization, please ship the item back to us using the provided return address.

  • Return Shipping:

    • The customer is responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
    • We recommend using a trackable shipping service to ensure the safe return of the item. BoldFashCiteino is not responsible for lost or damaged returns.

2. Refunds

  • Processing Time:

    • Once we receive and inspect the returned item, we will process your refund within 7-10 business days.
    • The refund will be issued to the original payment method used for the purchase. Please note that depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

  • Partial Refunds: In certain cases, we may issue partial refunds for items that are returned opened or used. The refund amount will be based on the condition of the returned product.

3. Exchanges

We do not offer direct exchanges. If you would like a different product, please initiate a return for a refund and place a new order for the desired item.

4. Defective or Damaged Items

  • Damaged or Faulty Products: If your item arrives damaged or defective, please contact us within 7 days of receiving the product. We will provide a full refund or replacement, along with instructions on how to return the defective item.

  • Proof of Damage: For damaged items, please provide photographs of the damaged product and packaging to help us process your claim faster.

5. Non-Returnable Items

Certain products are not eligible for returns or refunds, including but not limited to:

  • Items that are damaged due to misuse or improper handling.
  • Custom-made, personalized, or special order items.
  • Digital products or downloadable content.

Please refer to the product page for specific return instructions for these items.

6. Cancellations

You can cancel your order before it has been processed or shipped. Once the order has been shipped, the return policy will apply, and you will need to follow the return process.

7. Contact Us

If you have any questions about our refund and returns policy or need assistance with a return, please contact us:

Thank you for choosing BoldFashCiteino. We are committed to ensuring your satisfaction with every purchase.